No, we are not talking about the metrics such as:
Improvement in (AHT) Average Handling Time
Total Cost Savings in $
We are talking about;
Human Factors – Improving Employee Morale.
Digital Workforce - Relevance of an organization in the Digital Ecosystem.
Digital Strategy - Making RPA a steppingstone to the organizations’ overall Transformation Journey.
The most common statement we listen to in the RPA business is, " RPA takes the robot out of the Human. "
Digitalleaf Solutions automated AP invoice entry process on Sage X3, handling 150 vendor invoices and the business rules associated with it.
As a result, the client's in-house process was shortened from 1800 hours to 300 hours a year.
The automated process improved the overall process efficiencies, eliminated human errors in the process, and allowed the team to focus on value-adding tasks such as driving insights and decisions based on data rather than data entry jobs.
The team's Morale has improved a lot as they feel valued with the work they are doing now..!
RPA may look like it replaces the humans but makes the workplace far more people-friendly if executed properly and employees trained with the new skillset. In fact, many studies show that people don't enjoy their jobs if it is repetitive, mundane, and just data entry in nature.
Building Digital Workforce:
Digital Workforce, also called software robots or bots, will supplement an organization's human workforce by making their jobs more focused on value-adding tasks and growth building instead of administrative jobs.
The most recent pandemic made the organizations think about a transformative approach to remain Sustainable and Relevant. RPA has emerged as one of the key technologies to bring in 'Digital Workforce' wherever possible in business operations.
The byproduct of enabling a digital workforce is improved operational efficiencies, increased business agility, the Increased capacity of your operations, reduce total cost.
The workforce's future will be made of a combination of human resources and the digital workforce that will take more workload per unit time and drive cost optimization.
Step into Digital Strategy:
RPA has evolved from a mere transactional technology to a Strategic Driver in the Organizational Digital Transformation journey. RPA is definitely a catalyst for change as part of a broader digital transformation strategy.
According to Gartner, the definition of Digital Transformation is the process of exploiting digital technologies and their capabilities to create a robust new business model. Robotic Process Automation and its capabilities can support an organization's DX journey by helping the c-level team identify new ways to operate and change their ways of responsiveness at most touchpoints within the entire value chain.